How is One of the Most Broken Countries in the World also the Friendliest?

 


A Country of Contradictions

According to a new global study by UK bank Remitly, South Africa has been crowned the friendliest country in the world. (World’s friendliest country? South Africa leads the way)

Yes, you read that correctly. Not Switzerland. Not Canada. Not that town in Japan where even the vending machines bow to you. South Africa.

This is the same South Africa where the power grid is about as reliable as a politician’s promise, where potholes outnumber speed bumps, and where “service delivery” is something you hear about in fantasy novels. And yet, and yet, we’ve been told we’re the nicest bunch of people on the planet.

On the surface, it seems impossible. But maybe the contradiction is the answer.

Welcome to the Paradox

Every day, South Africans face some pretty intense challenges: rolling blackouts, rising costs, worrying crime stats, dysfunctional infrastructure, and political turmoil that would make a Shakespearean tragedy look like a bedtime story. It’s no wonder that people are exhausted, frustrated, and often deeply cynical.

And still, somehow, we smile.

We laugh with strangers in queues that stretch into next week. We ask the petrol attendant how their day is going. We greet each other in lifts, wave when we’re let into traffic, and offer directions like we’re being paid for it. We find humour in chaos and connection in crisis.

There’s something beautifully absurd about how we can live through so much nonsense and still offer a warm “howzit” to anyone who crosses our path. It’s not just friendliness. It’s resilience, community, and an unshakable instinct to find the human in each moment.

Charlie Chaplin once said, "Life is a tragedy when seen in close-up, but comedy in long-shot". We are very good at looking at the nation’s tragedy from afar and finding the humour.

Agreeably Unshaken

The “agreeableness” factor in the Big Five Personality Test, where South Africa scored a stellar 34.63 out of 40, is about kindness, empathy, and warmth. It’s the trait that makes someone check on a neighbour, ask how your mom is doing, and bring you a plate of food when you’re having a bad day.

And we’ve got it in spades. Why? Because hardship forces people to lean into one another. When the system fails, the people step up. We become each other’s infrastructure.

It’s not that we’re in spite of the mess, it’s that we’re friendly because of it. Because we know what it’s like to struggle. Because we’ve had to survive on laughter, humour, and shared humanity more times than we can count.

The Braai and the Broken Pavement

There’s no greater metaphor for South Africa than a braai during loadshedding. No power? No problem. The fire’s already lit. The drinks are cold. The conversation flows. Neighbours pop in. Someone’s brought salad. And just like that, a power outage becomes a gathering. A problem becomes a party.

This is not to romanticise our issues, far from it. But it is to acknowledge that our strength is not in what we have, but in who we are. A melting pot of cultures and stories, each with a joke at the ready and a willingness to make someone feel seen.

The Secret Sauce

Maybe the secret is this: South Africans see people. Genuinely. We know what it’s like to be overlooked, underserved, and unheard. So, we greet, we joke, we engage, not because everything’s okay, but because it isn’t.

And still, we go on. Together.

Final Thought: The World Can Learn a Thing or Two

So yes, the roads might be a mess. The news might be grim. The power might flicker out mid-sentence. But there is something radiant that still burns bright in South Africa, its people. The friendliest, funniest, warmest bunch you’ll ever meet.

We’re proof that friendliness isn’t about comfort. It’s about character. And we’ve got that in bucketloads.

Welcome to South Africa. We may not have electricity, but we do have each other.

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